Subscription & Service Governance

BizLiveGo Cancellation Policy

Institutional protocols governing subscription terminations, recurring auto-mandate revocations, profile decommissioning, custom NFC manufacturing cancellation windows, and account shutdown workflows under the Consumer Protection Act, 2019 and global e-commerce standards.

How to Cancel Post-Cancellation Effects Custom Orders

Commercial Entity: BizLiveGo | Operator: MD Joshim Biswas | Malda, WB, India - 732206 | Version: 2026.1

1. Statutory Foundations

Commercial Fair Practice Mandate

This Cancellation Policy governs the termination of active recurring services, enterprise SaaS accounts, digital business profiles, and dynamic QR management solutions provided by BizLiveGo (operated by MD Joshim Biswas).

Our platform operates in strict compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India, ensuring transparent termination pathways free from dark patterns, deceptive renewal traps, or forced retention loops.

2. Freedom of Choice

Core Cancellation Guarantees

Every subscriber on BizLiveGo retains autonomous control over their contractual relationship:

Zero Cancellation Penalties: Cancelling recurring plans incurs no punitive administrative termination fees.
Instant Self-Service: Deactivation controls are directly accessible in account settings without requiring customer support calls.
Immediate Mandate Deletion: Gateway recurring payment mandates (UPI e-Mandates, Card Subscriptions) are revoked immediately upon confirmation.

3. Termination Lifecycle

Step-by-Step Subscription Cancellation Workflow

Subscribers can discontinue ongoing plans at any point using self-service dashboard controls:

1. Access Billing Settings

Log into your master administrative dashboard, navigate to Account Settings > Billing & Plans, and select the active subscription package you wish to terminate.

Displays your current plan horizon, renewal date, and billing frequency.

2. One-Click Cancellation

Click "Cancel Subscription Renewal". An immediate confirmation dialog will present the exact date through which your service remains active without secondary confirmation gauntlets.

Confirmation notices are automatically dispatched to your registered email.

3. Gateway Mandate Revocation

Our platform server dispatches real-time API triggers to the integrated payment gateway (Razorpay, Cashfree, or Stripe), permanently halting automated debit tokens.

Guarantees that your card or bank account will never be charged for subsequent cycles.

Security & Identity Safeguards

4. Anti-Hijacking Safeguards: Authentication & Prohibited Credentials

To prevent competitors, disgruntled employees, or unauthorized third parties from maliciously de-listing business profiles, cancellations undergo authenticated validation:

Prohibited Credentials (Never Stored)

BizLiveGo maintains an absolute zero-retention ban on raw identity documents:

Never submit national ID cards (Aadhaar, PAN, SSN, Passport numbers) in cancellation tickets.
Never communicate card numbers, CVVs, net-banking passwords, or UPI security PINs.
Authentication is completed solely via registered email verification or active session MFA.

Support Desk Assisted Cancellation

If you cannot access your dashboard, cancellations can be requested via our helpdesk:

Submit an authenticated ticket from your registered billing email address.
Our team executes the cancellation within our standard 7 to 15 working days SLA.
An official service closure confirmation and mandate cancellation receipt will be issued.

5. Operational Impact

What Happens After Cancellation: Profile, QR & Data Lifecycle

Detailed breakdown of system states and digital asset lifecycles following cancellation:

1. Active Term

Until billing cycle ends:

Profile URL remains live
Dynamic QR keeps routing
Full editing capabilities
Zero premature cutoffs

2. Expiration Date

At end of paid term:

Public URL unlinked (404/Gone)
Dynamic QR routing paused
Subdomain released/held
Plan shifts to archived mode

3. 30-Day Grace

Data recovery window:

Configurations retained
One-click reactivations
Catalog layouts preserved
Full data portability export

4. Permanent Purge

Following grace period:

Database records purged
Media assets deleted
Cryptographic shredding
Statutory tax receipts kept

6. Custom Hardware Orders

Custom NFC Cards & Printed Displays

Because custom smart NFC cards, metal cards, and acrylic counter stands involve individualized laser-engraving and commercial printing:

Pre-Production Window: Orders can be cancelled for a 100% full refund within 12 hours of order placement, prior to design proof confirmation.
Post-Production Lock: Once visual proofs are approved and physical printing or chip encoding begins, physical hardware orders cannot be cancelled.
Defective Replacement: If physical items arrive damaged, chip-defective, or misprinted contrary to approved proofs, replacements are dispatched free of charge.

7. Upstream Services

Custom Top-Level Domains (TLDs)

Where subscribers order independent custom web domains (e.g., yourcompany.com) via BizLiveGo registration integrations:

Instant Registrar Binding: Domain registrations are instantly registered with global ICANN domain registries and cannot be cancelled or refunded once submitted.
Domain Portability: Upon subscription cancellation, you retain full ownership of the registered domain and may transfer it to any independent external registrar.

8. Cooling-Off Cancellation

Initial 7-Day Cooling-Off Cancellation

First-time subscribers who purchase annual or multi-month digital publishing packages are entitled to an unconditional cancellation and 100% refund within 7 calendar days of initial checkout.

Cancelling within this window immediately severs the live public profile URL and triggers an automated refund ticket without administrative deductions.

9. Settlement SLA

7 to 15 Working Days Refund Settlement SLA

When a cancellation qualifies for reimbursement under our cooling-off period or due to duplicate billing errors:

Gateway refund APIs are triggered within 24 to 48 hours of verification.
Funds reflect in the customer's bank account within 7 to 15 working days via original payment rails.
Official Acquirer Reference Numbers (ARN) or UPI Transaction References (UTR) are provided for tracking.

Quick Summary

Cancellation Policy Quick Reference

Consolidated review of cancellation timeframes, asset lifecycles, and operational benchmarks:

Service Category	Cancellation Window & Terms	Post-Cancellation State
Recurring SaaS Subscriptions	Cancel recurring billing anytime; auto-debits stop immediately for next cycle.	Active until prepaid cycle conclusion; 30-day grace
First-Time Annual Plans	Full cancellation and 100% refund within 7 calendar days cooling-off window.	Immediate profile link severance (404/Gone)
Custom NFC Smart Cards	Cancellable within 12 hours of order; non-cancellable once manufacturing begins.	Custom goods manufactured; free replacement if defective
Custom Top-Level Domains	Non-cancellable once registered with upstream ICANN global registries.	Customer retains domain ownership; transferable
Auto-Debit Mandates	Instant API cancellation sent to Razorpay, Cashfree, and Stripe.	Permanent revocation of recurring debit token
Data Retention Post-Cancel	Configurations held for 30-day grace period, then permanently expunged.	Cryptographic shredding; statutory invoices held 8 years
Refund Settlement SLA	Qualifying cooling-off refunds credited to original source in 7 to 15 working days.	Enforced SLA (Direct Source Payment Reversal)

Need Assistance with a Subscription Cancellation?

If you encounter issues managing your subscription, wish to terminate an enterprise service package, or have questions about auto-mandates, our support office is ready to assist.

Submit Cancellation Ticket WhatsApp Support support@bizlivego.com

Subscriptions Desk: BizLiveGo | Masimpur, Post-Mosimpur, P.S. Kaliachak, Malda, West Bengal, India - 732206 | Direct Helpline: +91 7001100494