Data Accuracy & Correction

BizLiveGo Data Rectification Policy

Official procedures, validation requirements, self-service dashboard capabilities, and administrative workflows for exercising the statutory Right to Rectification across all profile listings.

Platform: BizLiveGo | Operator: MD Joshim Biswas | Malda, WB, India - 732206 | Version: 2026.1

1. Statutory Framework

The Right to Rectification & Completion

Under India's Digital Personal Data Protection (DPDP) Act, the GDPR (Article 16), and the CCPA/CPRA, every Data Principal possesses the fundamental right to correct, complete, and update inaccurate, incomplete, or misleading personal records.

BizLiveGo enforces the principle of Data Accuracy, ensuring that all published commercial profiles, resumes, and contact coordinates remain accurate and verifiable.

2. Operational Dual-Path

Self-Service vs. Administrative Correction

We provide two distinct pathways to rectify data across our infrastructure:

  • Instant Self-Service: Account owners can update phone numbers, text, catalogs, and images in real-time via their account dashboard.
  • Formal Administrative Rectification: Dedicated compliance review for third-party dispute corrections, client transfers, or locked billing identities.
3. Rectification Scope

Rectifiable Profile Fields & Updatable Data Elements

Overview of data categories eligible for formal administrative or self-service correction:

1. Business Identity

Store & enterprise data:

  • Trade name & legal title
  • Operating hours & address
  • Google Maps coordinates
  • Category classification

2. Contact Channels

Communication points:

  • Registered account email
  • Verified phone & WhatsApp
  • Official website domain
  • Social network handles

3. Professional Bios

Career & resume listings:

  • Employment timelines
  • Educational degrees
  • Skill & license accreditations
  • Biodata family details

4. Commercial Catalogs

Storefront offerings:

  • Product & service rates
  • Descriptions & brochures
  • Gallery image assets
  • Promotional campaign copy
Authentication & Evidence

4. Identity Verification & Sensitive Document Redaction Rules

To prevent malicious profile takeovers or deceptive credential modifications, formal rectification tickets undergo strict validation:

Mandatory Redaction on Proof Uploads

When submitting supporting evidence (utility bills, business licenses):

  • Never upload unredacted government identity card numbers, passports, or social security details.
  • Redact all personal banking card numbers, CVVs, passwords, or unrelated private data.
  • Submit only the specific commercial or legal fields required to prove the corrected attribute.

Verification Safeguards

Formal modifications of corporate names or verified credentials require:

  • Cryptographic email handshake or multi-factor verification from the primary account.
  • Official business registration or licensing documents verifying the updated name or title.
  • Documented agency authorization if the request is submitted by a third-party representative.
5. Request Workflow

How to Submit a Formal Data Rectification Request

How users and authorized representatives can trigger administrative data corrections:

Step 1: Submission

Submit an authenticated ticket via our official Contact Us Desk or email support@bizlivego.com specifying the target profile URL, incorrect entries, and exact replacement data.

Step 2: Evidence Review

Our privacy office cross-references the requested change against submitted commercial proof (e.g., trade licenses or utility bills) to ensure authenticity and prevent brand-jacking.

Step 3: Execution & Notice

Production database records and edge caches are updated. A formal confirmation notice detailing the modified records is delivered to the registered account email.

6. Delivery Timelines

7 to 15 Working Days SLA

Administrative Data Rectification Requests are fulfilled within 7 to 15 working days following receipt of satisfactory supporting documentation.

Self-service updates executed directly by users within their dashboard take effect in real-time or within minutes across our edge CDN layers.

7. Downstream Notification

Sub-Processor & Third-Party Synchronization

Where personal data has been shared with authorized sub-processors:

  • Edge Caching: Cloudflare edge nodes receive an immediate purge API signal to clear outdated profile fragments.
  • Payment Partners: Updated legal names and contact coordinates are synchronized with gateway partners (Razorpay, Stripe) for future billing.
  • External Search Engines: Updated meta titles and descriptions will be indexed by external crawlers (Google, Bing) during their independent re-indexing cycles.
8. Regulatory Exceptions

Grounds for Refusal of Rectification & Appeals Protocol

Narrow statutory conditions under which BizLiveGo may decline a correction request:

Inability to Verify

If the applicant fails to provide legitimate proof of authority or refuses to confirm the registered email verification challenge.

Deceptive Revisions

If the requested correction attempts to introduce fraudulent credentials, fake degrees, misleading medical claims, or infringing brand names.

Appeals Procedure

If a request is rejected, the applicant may submit an appeal to the Data Protection Officer with certified government or statutory business documentation.

Quick Summary

Data Rectification Policy Quick Reference

Consolidated review of rectification rights, requirements, and fulfillment standards:

Rectification Area Platform Provision Execution Standard
Statutory Foundation Right to Correction under DPDP Act 2023, GDPR (Art. 16), and CCPA/CPRA. Universal user entitlement
Self-Service Updates Dashboard tools allow real-time editing of business text, hours, prices, and media. Immediate propagation
Administrative Review SLA Formal modification tickets processed within 7 to 15 working days post-verification. Enforced SLA
Authentication Mandate Registered email handshake and two-factor challenge before processing updates. Anti-hijacking safeguard
Prohibited Uploads National ID numbers, unredacted ID scans, banking card CVVs, and passwords are barred. Zero-retention policy
Downstream Sync Cache purges dispatched to Cloudflare CDN; updated billing IDs synced with gateways. Automated API triggers
Service Fee Completely free under standard consumer rights and data privacy frameworks. Zero processing cost

Submit a Formal Data Rectification Ticket

To correct inaccurate information on your public profile, update verified business credentials, or consult our Data Protection Officer regarding data accuracy, contact our team.

Data Protection Officer: Joshim Biswas | Location: Masimpur, Kaliachak, Malda, West Bengal, India - 732206