Data Lifecycle Governance

BizLiveGo Data Retention Policy

Defining our operational data lifecycles, active subscription storage, statutory tax record retention periods, rotational backup sanitization, and automated deletion SLAs globally.

Retention Schedule Purging Protocols Statutory Exceptions

Platform: BizLiveGo | Operator: MD Joshim Biswas | Malda, WB, India - 732206 | Effective Date: 16 September 2026

1. Scope

Platform Retention Framework

This Data Retention Policy governs all information stored, archived, and processed across BizLiveGo servers, edge nodes, dynamic QR code engines, and cold backups.

We enforce the principle of Storage Limitation: personal data is preserved only for the specific timeframe required to fulfill legitimate platform purposes or satisfy statutory mandates.

2. Lifecycle Principles

Data Lifecycle Safeguards

Retention is governed by strict technical milestones:

Purpose-Bound Duration: Retained only while the profile remains active or paid.
Timely Sanitization: Automatic decommission upon user deletion requests.
Immutable Audit Integrity: Transaction logs retained strictly under legal constraints.

3. Retention Periods

Category-Specific Retention Timeframes

How long different data categories remain on our active clusters and backup networks:

Account Data

User credentials & auth:

Retained during active status
30-day grace on unpaid accounts
Purged upon verified deletion

Profile Content

Live cards & portfolios:

Active during subscription plan
7-15 working days removal SLA
Immediate link de-routing

Financial Records

Tax invoices & receipts:

Retained for up to 7-8 years
Required by Indian GST & Tax Laws
Encrypted cold storage

Server Telemetry

Access & security logs:

Rolling retention: 90 to 180 days
CERT-In statutory cyber log rules
Aggregated error statistics

Critical Safeguard

4. Zero-Retention Rule for Prohibited Personal Identifiers

Because BizLiveGo strictly bans the collection of high-risk government identity documents, our systems maintain a zero-retention architecture for sensitive personal identifiers:

Immediate Purge on Discovery

National identification numbers, social security IDs, or passport numbers.
Scans of unredacted official identity cards or biometric files.
Raw banking card CVVs, PINs, or private authentication passwords.

Voluntary Directory Attributes

Special category fields uploaded for emergency blood registries or matrimonial biodata:

Retained only while the profile owner maintains the active live listing.
Permanently wiped immediately upon user account termination or field deletion.

5. Sanitization Protocols

Automated Deletion Mechanisms & System Backup Purging

How data is permanently wiped from active clusters and rotational recovery snapshots:

1. Active Cluster Purge

Upon receiving a verified deletion request, the user's database records are permanently deleted, asset links severed, and the public URL set to resolve immediately to 404/Gone.

2. 30-Day Backup Overwrite

Encrypted disaster recovery snapshots are maintained on automated rolling cycles. Residual data trapped in backup snapshots is permanently overwritten and destroyed within 30 days.

3. Cryptographic Shredding

Where physical disk overwriting is delayed by cloud storage architectures, data is rendered inaccessible through cryptographic key revocation (destroying the decryption keys).

6. Legal Mandates

Statutory Retention Obligations

Notwithstanding account deletion requests, certain minimal records must be retained pursuant to applicable statutes:

Tax & Corporate Audits: Invoices, payment IDs, and GST details retained for up to 8 years under Indian financial law.
Cybersecurity Compliance: System access and traffic logs preserved under statutory CERT-In guidelines.
Dispute Resolution: Transaction records preserved where active chargebacks or litigation exist.

7. External Caching

Search Engine Caches & Third Parties

While data is instantly expunged from BizLiveGo servers, external platforms operate independently:

Third-party search engines (Google, Bing) clear cached previews according to their independent crawl frequencies.
BizLiveGo cannot directly force external web archives to purge historical third-party captures.
De-indexed profiles will naturally drop from search engine result pages over subsequent crawl cycles.

8. User Rights

Exercising Erasure Rights & Deletion Request SLA (7–15 Days)

How users can initiate data deletion and the associated handling timeframes:

1. Submitting a Request

Data principals may request account deletion, data purging, or profile decommissioning via our official Contact Us Desk or email.

2. Identity Verification

To prevent malicious takedowns or unauthorized erasure, BizLiveGo conducts verification using the registered email address before executing account deletion.

3. SLA Window (7–15 Days)

Verified deletion requests are actioned within 7 to 15 working days. Live profile routing is severed immediately, and primary database purging proceeds thereafter.

Quick Summary

Data Retention Policy Quick Reference

Consolidated overview of data categories, retention horizons, and sanitization protocols:

Data Category	Retention Period	Sanitization Action
Profile Content & Media	Active subscription lifecycle + 30-day grace period.	Permanent database deletion; files unlinked.
Account Credentials	Duration of user account registration.	Database record expunged upon deletion request.
Tax & Billing Invoices	Up to 8 years under statutory tax & accounting mandates.	Archived in encrypted cold storage; purged post-term.
Server Security Logs	Rolling cycle of 90 to 180 days under cyber regulations.	Automated FIFO (First-In, First-Out) log rotation.
System Backups	Up to 30 days on rotational disaster recovery cycles.	Permanently overwritten on rolling snapshot schedule.
Prohibited ID Data	Zero retention (strictly forbidden on the platform).	Immediate purge upon detection or report.
User Deletion SLA	Processed within 7 to 15 working days of verification.	Immediate live link deactivation (404/Gone).

Questions Regarding Data Retention or Erasure?

If you wish to submit an account deletion request, review your retention timeline, or inquire about our data sanitization methods, reach out to our privacy office.

Submit Deletion Request WhatsApp Support support@bizlivego.com

Data Protection Officer: Joshim Biswas | Location: Masimpur, Kaliachak, Malda, West Bengal, India - 732206