BizLiveGo Subscription Terms

Commercial SaaS Agreement

These Subscription Terms constitute a binding legal agreement between BizLiveGo (operated by MD Joshim Biswas) and the individual, business, or enterprise activating a paid profile publishing plan.

Our platform operates under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India, upholding principles of commercial transparency, billing clarity, and subscriber autonomy.

Prepaid Digital Access Standard

BizLiveGo plans operate on an advance prepaid model across distinct billing cycles:

• Instant Provisioning: Digital profile URLs, dynamic QR routing engines, and custom catalogs deploy immediately upon payment verification.
• No Lock-In Trap: Subscribers can terminate automatic renewals at any moment without penalty or cancellation fees.
• PCI-DSS Level 1 Gateway Rails: Payments process strictly via certified aggregators (Razorpay, Cashfree, Stripe).

1. Monthly Horizon

Short-term flexibility:

• 30-day billing cycle
• Full platform feature access
• Dynamic QR code routing
• Cancel recurring anytime

2. Annual Horizon

Cost-effective value:

• 365-day prepaid term
• Discounted billing schedule
• 7-day cooling-off period
• Custom vanity subdomain

3. Multi-Year Horizon

Long-term business lock:

• 2 to 3-year guaranteed rates
• Priority edge CDN caching
• Dedicated uptime SLA
• Annual rate-lock protection

4. Enterprise Custom

Multi-seat organizations:

• Custom franchise portals
• Centralized admin console
• Custom purchase order invoicing
• Dedicated account executive

1. Advance Pre-Debit Alerts

In strict compliance with Reserve Bank of India (RBI) e-mandate directives, automated pre-debit notifications are sent 24 to 48 hours prior to charging your account via SMS or email.

Informs you of the exact amount, transaction date, and active plan tier.

2. Instant Mandate Revocation

Subscribers can cancel their automated recurring mandate at any time from Account Settings > Billing & Plans without calling support or contacting their bank.

Our server dispatches real-time API triggers to unbind the gateway recurring token.

3. Transparent Price Adjustments

BizLiveGo guarantees that renewal rates will not increase without at least 30 calendar days' advance written notice, allowing you to opt out or cancel before new pricing takes effect.

Existing prepaid terms are fully honored at their original locked-in purchase rate.

Mid-Cycle Upgrades & Downgrades

Subscribers retain complete flexibility to adjust their service tier as business needs evolve:

• Immediate Upgrades: Upgrading to a higher tier takes effect instantly. Unused prepaid days from your existing plan are credited proportionally toward the higher plan.
• Orderly Downgrades: Downgrading to a lower plan tier takes effect at the end of the current paid billing cycle, preserving premium features through the paid horizon.
• No Mid-Term Proration Cashouts: Downgrades do not generate immediate mid-term cash refunds.

Failed Payments & 7-Day Grace Period

If a scheduled renewal debit fails due to card expiry, insufficient funds, or banking network downtime:

• 7-Day Active Grace: Your profile URL stays online and dynamic QR links continue resolving uninterrupted.
• Automated Retries: The gateway performs 3 automated retry attempts over the 7-day period while alerting you by email.
• Suspension & Recovery: If unpaid after 7 days, publishing is paused (HTTP 402). Configurations are preserved for 30 days before archiving.

7-Day Initial Cooling-Off Cancellation

First-time purchasers of annual or multi-month digital publishing packages may cancel and request a full 100% refund within 7 calendar days of initial checkout.

Upon confirmation, the live public URL and dynamic QR routing are decommissioned, and an automated refund ticket is initiated.

Subsequent recurring renewals or monthly subscriptions outside the 7-day initial window remain active through the end of the paid term without intra-cycle refunds.

7 to 15 Working Days Settlement SLA

Where a cancellation qualifies for reimbursement under our cooling-off period or due to duplicate transaction errors:

• Refund instructions are submitted to the gateway within 24 to 48 hours of verification.
• Interbank clearing networks credit funds to your original funding source within 7 to 15 working days.
• Acquirer Reference Numbers (ARN) or UPI Transaction References (UTR) are provided upon request.